Frequently Asked Questions

We ship to all eligible U.S. states and Canadian provinces where nicotine pouches and tobacco products can legally be sold and delivered. Nicotine product shipping law varies by state and changes periodically, so rather than list it here and risk it going out of date, we maintain a single, regularly updated source of truth on our shipping policy page.

If your state or province isn’t listed as eligible, we’re unable to process or ship that order — our checkout will flag this automatically based on the address you provide.

Order processing and carrier transit times, along with any regional or seasonal exceptions, are detailed on our shipping policy page. In general, orders are processed within one to two business days before handing off to the carrier.

Yes. Every order is shipped in plain, unmarked packaging with no product branding, logos, or contents description visible on the outside of the box. Your privacy matters to us, especially for a product category like this one.

Yes — once your order ships, you’ll receive a confirmation email with tracking information so you can follow it from our warehouse to your door.

Because these are age-restricted products, some carriers or regions may require an adult signature (21+) upon delivery. If this applies to your order, it will be noted at checkout and on your shipping confirmation.

You must be at least 21 years old to purchase nicotine products in the United States, in accordance with the federal Tobacco 21 law. In Canada, the legal minimum age varies by province — most provinces set it at 19+, while Quebec sets it at 18+. Age is verified at checkout, and orders that fail verification will not be processed.

We use an age-verification check at checkout to confirm you meet the applicable legal minimum. In many regions, carriers additionally require an adult signature (21+) at the point of delivery as a second layer of verification.

Legality and shipping eligibility vary by state and province, and the regulatory landscape shifts over time. We only ship to jurisdictions where these products can legally be sold and delivered — see our shipping policy for the current list.

Nicotine is an addictive chemical. Our products are intended for use by adult nicotine consumers only, and none of the products on this site are intended to diagnose, treat, cure, or prevent any disease or to serve as a smoking-cessation aid. If you have questions about nicotine use and your health, please consult a licensed healthcare provider.

Nicotine pouches are tobacco-leaf-free and contain nicotine, flavoring, and plant fibers in a small pouch used between the lip and gum. Snus is a moist tobacco product, typically also placed under the lip, but made from ground tobacco leaf. Chewing tobacco (dip) is a loose or cut tobacco product used similarly. Each category has a dedicated page with the full product range and details on our shop page.

Nicotine strengths are listed in milligrams (mg) on every product page. If you’re new to nicotine pouches, a lower strength is generally a more comfortable starting point; if you’re switching from another tobacco or nicotine product, matching a similar strength level is usually the smoother transition. When unsure, we recommend starting lower and adjusting from there.

We carry a curated range of established brands including ZYN, Lucy, ZONE, Rogue, On!, VELO, and others, spanning multiple flavor families and strengths. Browse by brand on our shop page.

Accepted payment options are shown at checkout. All transactions are processed through a secure, encrypted connection — we do not store your full payment card details on our servers.

Reach out as soon as possible via our contact page with your order number. If your order hasn’t yet entered fulfillment, we’ll do everything we can to update or cancel it before it ships.

Contact us immediately with your correct address. We can usually update it if the order hasn’t shipped yet; once it’s with the carrier, we’re unable to redirect it, so please double-check your address at checkout.

See our warranty policy for the full process — in short, contact us within 48 hours of delivery with photos, and we’ll arrange a free replacement or refund once verified.

Because these are consumable, age-restricted products, our return process is intentionally limited. Full eligibility and steps are outlined on the warranty policy page.

This is covered under our warranty policy as an incorrect-item claim. Contact us within 48 hours of delivery and we’ll make it right with a replacement or refund.